The Initial Phone Call: Welcoming a New Patient

One of the most important moments in your practice is the initial phone call. As an old business maxim states, “You don’t get a second chance to make a good first impression.”

When I started practice, the phone was not a high priority. I quickly discovered that being unprepared for an initial phone call sabotages potential appointments. In the 24 years since, I’ve developed several key steps to a good introductory call.

Read More

The Hypothalamus: The Bridge

The endocrine, or hormonal, system is the most powerful control system in the human body. The breadth and depth of its action is only rivaled by the microbiome – our bacterial reality that establishes our physical unity with all life on earth.

The endocrine system is made up of ductless glands that produce hormones. These hormones are messengers, signals or “cellular directors” that affect cells throughout the body. Hormones affect or regulate every tissue, organ and system in the bodymind. They must be balanced to activate the body’s powerful systems of repair and self-healing.

Read More

Genetics vs Epigenetics: Beyond Pre-Determinism

One evening many years ago, as I was driving from Kew Gardens to Syosset to teach a class in Chinese medicine theory at my alma mater, the New York College of Health Professions, I was listening to National Public Radio. The interviewer was speaking with the head of the Department of Oncology (cancer) at Stonybrook University Hospital. He asked, “Isn’t cancer genetic? Don’t you get cancer because it’s in your genes to get it?” Much to his surprise, the oncologist replied, “5-10% of cancer is genetic. The rest is lifestyle choices.” There was a rare moment of talk radio silence as the stunned interviewer absorbed what he just heard, from a remarkably credible source. He even asked the good doctor to repeat what he had just said, so shocking were its implications.

Read More